Customer Success Associate
Are you a highly motivated Customer Success Associate looking to join a growing team that's excited about being on the cutting edge of creativity and innovation? Join Athos' mission to build better athletes.
What You'll Do:
You will support the day-to-day experience of our customers, helping our sports teams get the most out of Athos. You will provide support and education, drawing on your customer interactions to help improve our customer experience. As an early member of the team, you will serve as a trusted point of contact for our customers -- from onboarding to day-to-day success -- while working on strategic projects to improve the efficiency and effectiveness of our Customer Success operations.
What You'll Bring:
You are a creative problem-solver and committed in your desire to ensure an ideal customer experience. You are professional, enjoy the process, a hardworking communicator, and have a knack for mastering new technology and tools. You want to contribute to the success of Athos Elite Partners through daily monitoring of Athos tracking tools and collaborating with the Sales + Applied Sports Science Team from onboarding support, technical support and day-to-day product education.
You are known for being:
Patient Insightful Detail oriented Able to communicate effectively over phone and email Empowered by helping others Able to follow processes, but also think about ways to improve a process Your Background: Bachelors of Science, preferably Exercise Science, Kinesiology, Physiology, Biomedical Engineering, or Biology. Customer Support Operations including logging support tickets and answering support tickets Collaboration with a sales team Technical support with a high-end consumer product
Bonus Points For:
Crafted support resources Helped develop or refine support processes Sales or account management experience Experience helping athletes/coaches Interest in wearable technology Interest in sports performance Participate(d) in sports
What We Offer:
Fun, creative and collaborative work environment Catered lunches and outstanding snack game In-house gym
Since our incorporation, 2012, Athos has been translating EMG into a simple and powerful training system. From cueing muscle activations, evaluating movement progression and monitoring the accumulation of stress on your muscles throughout training; our system will help athletes reach their highest potential. By giving athletes and coaches this unprecedented insight into muscle performance, they better understand what the body is actually doing in the days, weeks, and months of preparation for the days that really matter.
Athos is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability.
How to Apply:
This is a part-time on-site position located in Redwood City, California. If this sounds like a good fit, we’d love to hear from you! Please send your resume to firstname.lastname@example.org and please be sure to include the title of the position in the subject line of your email.