If you run into any issues with the app, including pairing issues, try the steps below to help. If the problem persists, please contact Support:
1. Check for Athos updates
Open the App Store and select “Updates.” If Athos shows up in the “Pending Updates” section, click it to start the update.
2. Restart the Athos App
Press the Home button to return to your phone’s Home screen.
Double tap the Home button on your phone to reveal all open apps.
Swipe the Athos app up to kill the app.
Tap the Home button to close the open-app view and reopen the Athos app.
3. Confirm the your Core is charged
4. Make sure that Bluetooth is turned on
On your iOS device, go to Settings > Bluetooth and make sure that Bluetooth is marked as on.
5. Check that your Core and iOS device are within Bluetooth range of one another
The Core and iOS device must be within ~10 meters (~30 feet) in order for Bluetooth to stay connected.
6. Confirm that you are running the latest version of firmware.
7. “Wake” your Core
Put your Core on the plugged-in charger and press the reset button on the charger once.
If this still doesn’t help, please get in touch; hopefully, we can help get to the bottom of it! In your email, please let us step-by-step what problem you are hitting and what you’ve tried so far, so we can help solve this as quickly as possible.